Refund and Returns Policy

1. General

This Refund and Returns Policy applies to all purchases made through Trail Running Gran Canaria. By purchasing a voucher or other products from our website, you agree to this policy.

2. Right of Withdrawal Customers have the right to return a voucher within thirty (30) days of purchase without providing any reason. To request a refund, simply send an email to robert@trail-running-gran-canaria.com.

3. Refund Process Once we receive your refund request:

• We will confirm receipt within 2 business days.
• The full purchase amount will be refunded within five (5) business days to the original payment method.

4. Expired Vouchers Vouchers are valid for two (2) years from the date of purchase. After this period, they will expire and cannot be refunded.

5. Non-Refundable Items

• Vouchers that have already been redeemed.
• Expired vouchers.

6. Contact for Refund Requests For refund or return inquiries, please contact:

Trail Running Gran Canaria
Robert Scheddler
Calle León y Castillo 75 D 1 I
35003 Las Palmas de Gran Canaria
Las Palmas, Spain

Contact:
Phone: +34 682 027 603
E-mail: robert@trail-running-gran-canaria.com