Privacy Policy

1. Introduction Trail Running Gran Canaria (“we,” “our,” or “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information when you visit our WooCommerce shop and use our booking request form.

2. Data Controller

Trail Running Gran Canaria
Robert Scheddler
Calle León y Castillo 75 D 1 I
35003 Las Palmas de Gran Canaria
Las Palmas, Spain

Contact:
Phone: +34 682 027 603
E-mail: robert@trail-running-gran-canaria.com

3. Information We Collect We collect the following types of personal data:

Name
Email address
Billing and shipping address (for purchases)
Phone number (if provided)
Payment details (processed securely through WooPayments)
Order history
IP address and browser information (for security purposes)

Additionally, when you submit a booking request through our website, we collect:

Name (mandatory)
Email address (mandatory)

This information is necessary to process your booking request and provide offers to you.

4. How We Use Your Information We use your information to:

Process and fulfill your orders
Handle booking requests and send offers
Provide customer support
Improve our website and services
Send order confirmations and updates
Detect and prevent fraud
Comply with legal obligations

5. Payment Processing We use WooPayments to process payments securely. Available payment methods include:

Visa and Mastercard (Credit and Debit)
American Express
Discover
Apple Pay
Google Pay
Klarna
Afterpay

Your payment details are handled securely by WooPayments and are not stored on our servers.

6. Data Sharing

We do not sell or share your personal data with third parties, except where required to process your order (e.g., payment providers, shipping companies) or comply with legal requirements.

7. Data Retention

We retain personal data for as long as necessary to fulfill your order, process booking requests, and comply with legal obligations.

8. Your Rights

You have the right to:

Access, update, or delete your personal data
Withdraw consent for marketing communications
Request a copy of the personal data we hold about you
Lodge a complaint with a data protection authority

To exercise your rights, contact us at robert@trail-running-gran-canaria.com.

9. Security

We take appropriate measures to protect your data from unauthorized access, loss, or misuse.

10. Cookies and Tracking

Our website does not use cookies or any tracking technologies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

For any questions regarding this Privacy Policy, please contact us at robert@trail-running-gran-canaria.com.